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I happen to purchase a product on Rediff Shopping which had a very good deal. 50% off on a product.
Post purchase, the usual confirmation mails on order approvals were sent out.. realising a small typo.. I wrote back to them asking if they could correct the typo.. But a few days later I got a mail cancelling the Order.
The Vendor info provided by rediff has no response, the Customer care of rediff gives me a standard template response but not a resolution of the problem.
This happened to me second time, first time was with the product Jesus Idol.
Unable to understand why would a shopping site reverse the order, when a customer has not requested it.
1. Bad Customer Service / Response flow
2. Either the vendor refuse to sell the product, which is not communicate to customer, again bad customer flow. They have even removed vendor ratings from the site, making it difficult for customers to judge vendors.
3. Deliberate effort, show as many products on the site, but not really sell them, hold the money and proactively refund them.
Whatever may be the reason but bad customer experience and feeling the site is not responsive. Above everything, the refund mail says if you would like to purchase the order, please contact the toll free number. Looks like a serious problem in customer handling by rediff.com
Below is the email thread:
———- Forwarded message ———-
From: Rediff Shopping <firstname.lastname@example.org>
Date: Thu, Jul 4, 2013 at 10:40 AM
Subject: Your order number: 8201100 is reversed
———- Forwarded message ———-
From: Rediff-Support <email@example.com>
Date: Wed, Jul 3, 2013 at 6:24 PM
Subject: RE:’Rediff=013-487-607′ Re: Your order number: 8201100 is approved
To: Praveen Kumar <firstname.lastname@example.org>
Greetings from Rediff.com
With reference to your mail, we would like to inform you that we have cancelled your Order No: 8201100 as per your request.
Please be assured that the same shall not be processed further.
Refund amount will reflect your account within next 4-5 working days.
Assure you courteous and prompt service on all your visits at www.rediff.com
From: Praveen Kumar [email@example.com]
Sent: Saturday, Jun 29 2013 7:52PM
To: firstname.lastname@example.org [email@example.com]; firstname.lastname@example.org[email@example.com]
Subject: Your order number: 8201100 is approved
Please change the name of below order to
Track your order | Your Account
Thank you! Your order has been approved.
Hello Proven Lumbar,
Thank you for shopping with Rediff.com.
Your order has been approved and the dispatch details will be mailed to you once your product is shipped. Please expect delivery within 5 – 7 working days.
Details of Order# 8201100
Item Description Qty. Price Griffin Survivor Military Armored Case iPad 2 3 4 1 2495.00
Shipping & Handling: Rs.149.00
Proven lumbar Kodur ,
Proven Lumbar Kodur ,
If you need any information on the product, you may contact the vendor on working days between
- Product Title: Griffin Survivor Military Armored Case iPad 2 3 4
- Vendor name: Angad Sahani
- Contact Person: Angad Sahani,Angad Sahani
- Phone Number: 9967888522,9967888522
- Email Id: firstname.lastname@example.org,email@example.com
Do not hesitate to contact us at any point regarding your order. You can follow the status of your order by sending as sms ‘TRACK 8201100′ to 57333 or by login to ‘Track Your Order‘.
You may also call us at our toll-free number 1800 2662333 and our Customer Care will be happy to help you.
P.S. This is an automated email.
For any assistance, kindly contact our Customer support.
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