Praveen: SEO, SEM, Online Marketing

An Internet or web enabled business thrives on the user base who have access to internet, of which who are active online.

The idea of this blog posts and future blog posts is to identify problems in web based business and how analytics can help solve it?

Blogging and Blogs

You have a small blog and spend considerable amount of time updating it, also have spent some money in creating and putting it up live. Measuring the success of a blog is not just pageviews, subscribers and unique visitors count.

ROI of a popular blog can be huge, if you have rich content and have active RSS subscribers. You don’t need a resume. Every popular blogger gets job offers regularly flowing into his email. Above this you have created a brand for yourself. This is a huge economical benefit considering the money and time you spend on make your blog active.  If you have a great blog then you have separate brand and identity for yourself.

Small Scale Business Online

Concentrating on search engine marketing, seo, affiliate marketing to generate profitable visitors to site is fruitful. This is the cheapest form of advertising online. You have control over spends and will be able to monitor your ROI. Set up Google Analytics or any other analytics tool which will help you look at the visitor information.

Conversion University from google is very helpful in optimizing the website for higher conversions and sales (http://www.google.com/support/conversionuniversity/bin/answer.py?answer=77123)

Small scale business must focus their marketing efforts cleverly around geo-locations to get maximum return from marketing & advertising. The site must clearly offer maximum benefit & response to their end users as promised in their USP. Most sites initially work on small set of customer base and keep them satisfied at all circumstances.

These companies are ecommerce sites, shopping sites, travel agent sites that are looking to sell products to their websites’ visitors. They should target at long term steady and consistent growth not looking to achieve instant traffic hoping to dramatically increase page-views and visitor count hoping make revenue quickly and grow faster.

Large Businesses Online

There are various large online website who advertise heavily online & offline for the purpose of promotion. The spend a big amount of money with an objective to increase visitors, page views hoping to increase brand value. It is unwise to spend money on marketing, advertising without looking at the actual value it adds to their users (customers).

Increase in page views and visitors may not proportionally be related to increase in revenue and profit. There are definitely smarter ways to reduce cost of marketing & advertising without impacting the bottomline.

I read about many large advertisers in US & worldwide who have decreased spends on search marketing as it has become unprofitable after a certain limit. They have found search engine optimization, social media marketing ways more effective to gain relevant traffic to their websites for increasing their sales.

Measuring ROI through every channel and making them profitable is very essential and must be the key factor

EXAMPLE:

The traffic to my blog has constant traffic from social media sites like stumbleupon and other social network sites. Few days it has huge spikes of about 2000 hits in a day from stumbleupon alone, totally free traffic.

Blog attracts about 16% of overall traffic from social media sites of which 48% contribution is from Stumbleupon alone.

The cost of promotion on stumbleupon is consuming few hours of time in writing rich useful content and building a network of bloggers, friends & general users. Comparing this with search marketing campaigns, same amount of traffic might have costed me few thousand dollars.

Never be afraid to use new format of media, content for promotions such as Videos, Apps, Images, podcast, audio files, flash files etc. It is just a new form of content by the underlining principle of promotion remains the same.

Reading:

Measuring ROI from SEO : http://searchenginewatch.com/showPage.html?page=3625973

Measuring ROI from Social Media Marketing: http://www.pronetadvertising.com/articles/measuring-the-roi-from-social-media-marketing.html

This Article is originally found on http://www.praveenkodur.com/blog/

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Direct traffic is that traffic which has no referrals recorded by your analytics tracking system, therefore there are certain factors which directly or indirectly impact Direct traffic to your site: Direct traffic is generally considered as the type in traffic, Traffic due by BRAND VALUE, they are users who are influenced by TV, Radio, and Print Ads. These users reach your website by typing the URL in the address bar. This is not entirely true, as any traffic which is not tracked (has no referrals) are considered as direct traffic:

1. Emails Marketing campaigns with no referral tracking

2. SEO traffic has no referrals in some analytics tools

3. Traffic from Bookmarks.

4. A Viral Marketing Campaign

People who take advantage of direct traffic:

Domain name purchasers, typosquatters, cybersquatters whose intention is to purchase a domain name with typo mistake of popular brand, hence hoping to generate traffic. For more information please visit SEOmoz

Affiliate Marketers, Adsense money makers whose main intention is to make money through arbitrage.

Tracking Direct Traffic

Tracking Radio Ads and offline advertising internally: Some advertisers advertise their brand in Radio and give out the URL such as “http://radio.example.com” which is 301 redirected to URL “http://www.example.com/xyz.php?trackingcode=number”. This way the impact of advertising on the channel can be tracked. This will help in comparing the effectiveness between

1. Two different Ads..

2. Impact on other channel due to advertising on this channel and its co-relation

3. Same Ad performing differently in different cities, regions, geographies.

4. You could further extend to record Page Views, Time on Site and other details..

Google has launched tracking of Adwords audio campaigns in Google Analytics..

Below is an Interesting Example of my blog: The search engine traffic, referral traffic to my blog can be easily analyzed and explained as they are fairly straightforward. SEO, Referral traffic analysis requires no expert, even a layman can understand if they look at Google Analytics Report. However, the interesting part is the Direct Traffic Analysis, which initially I failed to understand until a few months back, hence I have decided to share this analysis in this Direct Traffic post.

Traffic Details

Traffic Share – Medium Wise

Direct Traffic User Details

What can we analyze from the given data?

What Google Analytics says?

1. 13.97% of users are direct, how are they finding my blog even though there is no offline Ads, no TV Ads, no Radio Ads whatsoever?

2. 49.37% of Direct Visitors are new visitors. How could this be explained?

3. Blog has 80.38% bounce rate (for direct visitors) which is high Can we figure out where the problem lies? What is wrong with the site?

4. Average Time by Direct Visitor is 41 seconds. This is a time taken for glancing a webpage, not even reading it.

This means half my direct visitors are new, they glance the page in 41 seconds and most of them leave without doing anything. Not sure how they are finding my site. They mostly visit 1 page of my site and bounce off the site like it was yuck.

Google Analytics does not give any details apart from the above.

Analysis from the above data

The direct users are landing on inner pages of the site. Its very unlikely they are typing the entire URL in the address bar…These Direct Users must be from RSS feeds, bookmarks.

Another data to look at is number of comments.. I get about 12-15 comments in a day most of which are junk and some genuine ones.

1. Users could be clicking on blog posts on their RSS feeds and land on specific page.. They then read and/or post a comment and leave the page.

    

   This is the reason for bounce rate being so high. The users read the blog post and leave; hence bounce rate is not relevant figure to look at.

 

2. Users visit one page and leave, therefore the Average time spent calculated is wrong. Google can only track time correctly if users visit more than one page.The reason being that when a new page is requested from the server then the log files records the time at which the new page was requested from server by the same user.The difference in time at which the page 1 was requested and page 2 was requested is calculated as time spent on the site. So, consider a example when a single page was requested then time spent by user on that page is cannot be determined. Hence average time here is the time spent on site by the users who browsed more than 1 page divided by the total number of users who visited the page.

 

3. Users are finding the blog through blog search engines, blog directories and other blog sites.
   1. They subscribe the RSS feed after which they click on blog posts in RSS Feed.
   2. Users may be finding the site through Book-marking sites, Social media sites add it to their own bookmarks, where users directly find the link to inner page of the site.

Direct Traffic is the most targeted traffic, as these visitors really read the content on your website.
Most returning visitors return through Direct Traffic, especially when you are not advertising offline. They are ideally the best source for returning visitors, hence business can sell their content easily.

This Article is Originally found at praveenkodur.com

Copyright @ 2007 Praveenkodur.com

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Every Company into Online Marketing and advertising are concerned about their return of investment..

In Search Engine optimization the cost incurred are mainly is on effort, time, agency cost/employee cost. While as in Search Engine Marketing, the costs are Advertising cost(which is CPC, CPA, CPM etc) and the cost of time/effort.

It is necessary to track the value derived from Visitor Engagement on the site and revenue generated,

Visitor Engagement Tracking

Visitor engagement depends on objective and size of the business,

1) Defining Visitor Engagement depends completely on the content present on your web site.

a. On a Shopping site: Engagement has to be product sale, product search etc..

b. On a Blog: It is the number of comments posted, subscribing RSS feeds, Average time spent on the site, No of page views per visit can be engagement metric.

c. On a Corporate Business Site: People might just visit to pick up telephone number, address of the business. Therefore none of the metrics work.

d. On a News Site: It is number of subscription RSS,Email. It is again time spent on article, number of comments posted, no of page views per visit.

e. On a Forum site: Registrations are a value.

f. Software Downloads Site: Number of downloads are a value.

2) Getting Users to Subscribe your RSS feed is a value. These users will read your content more than repeat visitors. It shows the measure of content popularity.

3) Users favourite the page, site in social bookmarking sites, social network & media sites like Digg.com, Reddit.com, Del.icio.us, stumbleupon.com is also a value provided by SEM traffic.

4) If Links to your blog post increases from SEM traffic, due to people positing your link elsewhere in answers etc, then it is a big value..

5) Users might land on specific detail page pick up the phone and dial the number given on page. Measuring telephone call rate is necessary.

6) For smaller business getting targeted traffic to their website is a value, since it adds to brand building etc.. if not sales..

7) For larger websites, brand is already in place, hence traffic which has a direct effect on revenue is more of a value than mere traffic from.

If the mode of revenue generation is advertising then attracting just traffic, might be worth

For small shopping sites setting up ecommerce tracking is very useful and necessary

This can be done by using the option present in Analytics Settings à Profile Settings àEdit. Give details of Currency, decimal places etc.

Tracking Ecommerce Transaction through Google Analytics

Once you opted Ecommerce tracking, you must edit the receipt page, which is the page after transaction, install a script into this page passing the order value into the Analytics system. Google has provided a comprehensive material on setting up ecommerce transaction.

For other business they need to monitor, track the objective of SEM campaigns. If not the engagement of the visitor on the site.

Optimizing SEO, SEM Campaigns

1) Generally Specific Keywords have higher conversion rate but are lower in volume

2) It is important to add as many new specific long tail keywords as possible…it need effort in research on new keywords on regular intervals.

3) The Head of the keyword list is pretty much fixed with little variations but more effort has to be made in making the tail longer…..that is where maximum effort and time as it can change the ROI of the campaigns.

4) Competitive keywords are always costly and extra effort can change CPC minimally…

a. However the efforts has to be done on Landing page creation..

b. Small changes in conversion rate by new landing page optimizations can dramatically increase ROI

5) Constant Generation of long tail keywords and new keywords are always the key…

6) Using different landing pages for each set of keywords is very good

a. Domain name keywords can be landed on home page

b. Category Specific Headings can be landed on respective section on the site

c. Product keywords or Specific keywords must be landed on inner most pages of the site or respective product pages.

7) Make sure your website ranks for all brand terms including the misspellings of your domain name etc..

a. This can be done by creating a page with list of all misspelled keywords

Using Misspellings can be a great way of generating low cost traffic…but remember there can be 2 types of users typing misspellings

a. Users who accidently typed a misspelling, will most likely click on “Did you mean - Correct Spelling”

b. Users who are uneducated or illiterate,

So you need to decide on keeping such keywords based on the quality of traffic you generate

9) For Large Websites tracking of every keyword to last metric of calculating business ROI is essential…For example:

a. Banking website could track the number of savings accounts, number of loans applied per every keyword along other details such as location, amount of loan, income of user and other other quality measurements which will help determine the quality of keyword.

b. This will help them to make a decision of increase bid rates, adding more same kind of keywords etc..

10) Track phone Calls, If you are running a Click to Call Campaign then provide the keyword which generated the call to call center executive. After the call process collect the feedback of the user and measure the business quality of the keyword, which is again fed back into the Adwords campaigns.

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Every Online Business, large or small has some few consistent sources of Online traffic to their website. Mainly the Direct Traffic, Sponsored Advertising Traffic and Organic Search Engine traffic.

The Long tail for Traffic Sources can be explained as:

A) Numerous Sources each generating smaller amount of targeted traffic.

B) Cumulatively form a significant percentage of overall traffic.

Advantage of Long tail traffic sources

A) Never be completely dependent on few sources of traffic. Never put all eggs in one basket.

B) Mitigate the risk due to competition & market dynamics.

C) Find New segment of target audience.

a. Forums, Social Networks, New Media formats also attract good amount of targeted traffic.
93% of IT professionals in US find social network helpful for professional solutions.

b. 60% of facebook users login daily.

c. It Industry spends more time in Social Media

How to develop a long tail of traffic sources

A) Optimize sites to support all types of users, media formats (Video, Images, Audio).

B) Do not ignore the needs of even a small percentage of users on your site.

C) Include features in your site for every new type of users as well. For example: Video/Audio/Image content users,

Why the effort?

A) People are increasingly using social media sites like del.icio.us, digg, facebook, answers etc.

B) Support your users to use your product on every social site.

B) Competition on newer traffic sources is less, so it is better to make the first move.

C) It is important to increase the length of the long tail.

D) It is also important to increase the width of the long tail.

D) Develop applications to like Blog, gadget, Facebook application, podcast subscription.

Using the Face Book example, which has more than 230% growth even in countries like India:

A) The idea behind making the site Open to developers was to increase the long tail of traffic.

B) Facebook now supports all type of users & all needs of users.

C) Even the need of small percentage of users to share Books is met by a Book application, which notifies people of best books and rates them. Face book car pool application, Face book Linkedin Application

D) Each application on facebook could have been a new profitable online business altogether.

E) Facebook’s is a collection of multiple brilliant ideas put in one single site. This has exploded the website, traffic, activity and popularity & brand value.

F) Every small & medium business can cash in traffic on Facebook by creating an innovative application for users. By giving freedom to external developers it has allowed them to create products for Facebook. These products meet the needs of even the smallest percentage of users on the site.

G) This is the biggest USP of facebook: satisfying the remote need of the smallest percentage of users with products developed by external developers who in turn get their brand promoted.

Overall Facebook wins by ensuring the long tail grows longer and wider.

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Link is simply a reference to another webpage from a given page.

A single most important assessment of a link is “Does the Link add value to the published content?” and therefore to the end user reading the content.

1) When a user reads the content, the link on the content must contain additional information that directly relates the given document.

2) The degree of correlation between the information on the given document and the linked document can be the value given to the link. This is measured by the text around the link to the entire passage of linked document. You can measure the co-relation, co-occurrence, frequency, prominence of keyword usage in both the documents.

3) The content on your document & the linked document is interdependent in certain way. There must be good reason/objective of relationship.

Think in terms of you being Google.com, who is fighting to reduce spam and ensuring best possible websites rank on web search results.

I would give high importance to links from content which find maximum value to end users.

Links from Yahoo Answers

With Yahoo Answers you are building a relationship with users by offering help or answers to their queries. Therefore your link increases the value of the content written.

Links from Digg.com

People vote digg articles and popular articles rise on home page are the ones which significant users have voted. Links from such content has high value. Also if you mention that your content has received certain number of Digg Votes, and giving a link to the page on Digg, it would add value to your content and links on them.

Links from Del.icio.us

On del.icio.us people would tag your site with keywords; they would tag your site only if your content is useful. Link from del.icio.us is a value and links from content which is linked from del.icio.us is also equally valuable.

Links from Social Sites/Web2.0 sites

In such sites there is user voting or collective intelligence. If your website gets voted as popular, this means users want your website because they found something useful. Therefore your links to your website has a value.

• Include the number of times your content has been viewed on your site that might just increase the link value from that content.
  

Why Linking is called Relationship Marketing?

Links connects documents hence 2 different content. Consider a web page to be an Organism and link is the relationship between both web pages. Therefore link building is called as relationship building. In examples below there is clear relationship between 2 web-pages hence linking counts.

1) One company owns many websites, they can link to all of them in their about us page, partner page or footer. The relationship between websites is clearly stated (as owned by single parent company). Hence each link counts in the algorithm.

2) In e-commerce websites you give a link to payment gateway, Visa, Verisign. There is a relationship of a service provider. The links here also has a value.

3) In a single website all pages are interlinked. The deep linking of pages, interlinking counts as all of them has relationship of being under a single domain.

4) Suppose your website gives link such as “To read this document click here to download Acrobat reader”. Here there is a relationship between your website and Acrobat reader, as without acrobat reader your content is unreadable. Similar relationship with Winzip. Software Download links count

5) Using Certifications such as certified seller, Google certified professional. This relationship displays the authority of the content displayed. Hence Links count here as well.

6) Testimonials on other websites. Suppose you are a service provider and other have highly recommended your service on their website, this will boost your rankings. There is a clear relationship here as client and service provider.

7) Online Alliances, where your site powers a complete section of other website, here there is a clear relationship maintained which makes value of link go higher.

Links on Answers, Blogs, Forums is giving a reference to your website for users posting queries. Here there is relationship between the both. The link is supposed to contain information or document which is of value to other person as he/she is seeking the same.

In all cases it would advisable to clearly mention the purpose of relationship explicitly on the website. It can be in privacy policy page, Terms and condition page or Business Partners page etc.

Why Link Exchange does not Work?

The objective of relationship is visibly clear to boost search engine rankings.

How to Build Relationships/Linking?

1) Create Great Products however small it may be, such as plug-in or a gadget which is of high value to end user. People will subscribe and will link to it. This is a relationship you have built with end users.

2) Write useful content valuable and worthy to end users. People will link to it, Digg it, Tag it etc. This is a relationship you build with users of providing advice, tips etc.

3) Publicize company news, company events as a part of PR activity, the relation you would like to have with community.

4) Build Alliances with related websites, share your product in exchange of traffic and ask them to link to you.

Conclusion

Stronger the Relationship higher is the value of the link.

Just ensure your link is search engine readable, and does not look like spam. If companies invest quality time and think innovatively, they can build higher quality links than shooting 1000’s of spam mails every day/night on link exchange.

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